Frequently Asked Questions

Course completion time varies per individual. All of our courses are self-paced. For this reason, an individual who is more familiar with a particular subject may proceed through the course at a quicker pace.

Some states require a minimum seat time be met. Seat time is calculated as 50 min per credit hour. For example, if the course is a 3 credit hour course you will need to be in the course for a minimum of 150 minutes or 2.5 hours. You also need to be active in the course for the timer to keep running. Active means at least one navigational action every 10 minutes. In other words, clicking the Next or Back button to move a slide. Once you have met the minimum time, return to the end of the course and you will see a blue button that says 'Complete Course.' Click this button. You can check your time by clicking on the clock icon in the upper right of the course interface.

Your certificate is printable on demand just as soon as you complete your course and complete the Survey.

From the My Courses page, click on the course name you want to print the certificate for, then click the Print button under Step 3.

Yes. Our courses contain an automatic bookmarking feature. Each time you navigate forward in the course we are saving your position in our database so that if you are to close the course and come back later, you will simple pick-up right where you left off.

Your courses can remain in your account for up to 2 years or until the course expires with the commission. Course expiration is rare but if this occurs just give us a call and we'll replace the course with an alternative.

Quizzes and final exams (if your state requires final exam) are multiple choice. If you do not receive a passing score, you will get another quiz with a new set of questions. There are no limits to the number of times you can re-take a quiz.

Yes. Our courses will work on any computer, tablet, phone or iPad with an internet browser. There are no plugin's or other requirements other than an internet browser.

Some courses contain video but all courses are text/graphic based. For this reason you are able to proceed through the material at your own pace.

The courses are not narrated. You can proceed through the material at your own pace without waiting for a narrator. However, there are free downloadable browser plugins that you can install that will narrate the text for you. Just do a google search for text narrator browser plugins.

Once logged into your account, go to the menu item near the top right of the page and hover over My Account then click on Payment History.

On PC computers and laptops, hold the CTRL key down and press the Plus sign key on your keyboard. CTRL and Minus sign key to reduce the size.

No. At this time we do not offer any pre-license courses.